jamesandfel

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jamesandfel

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Terms and Conditions

Effective Date: 6 June 2024

1. Introduction

Welcome to jamesandfel, owned by Lux Veritas Pte Ltd, incorporated in Singapore! These Terms and Conditions ("Terms", "Agreement") govern your relationship with jamesandfel ("Company", "we", "us", "our") and your use of www.jamesandfel.com (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Acceptance of Terms

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. You are also responsible for ensuring that all persons who access our Service through your internet connection are aware of these Terms and comply with them.

3. Purchases

If you wish to purchase any product and/or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including but not limited to your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that:

  • You have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase.
  • The information you provide to us is true, correct, and complete.
  • You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a Purchase at the prices in effect when such charges are incurred.
  • You agree to pay any applicable taxes, if any.

4. Content

Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness. By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.

5. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of jamesandfel and its licensors. The Service is protected by copyright, trademark, and other laws of both Singapore and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of jamesandfel. Nothing in these Terms constitutes a transfer of any intellectual property rights from us to you.

6. Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by jamesandfel. jamesandfel has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that jamesandfel shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

7. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

8. Limitation of Liability

In no event shall jamesandfel, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Service.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Service.
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party.
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service.
  • The defamatory, offensive, or illegal conduct of any third party.

In no event shall jamesandfel be liable for any claims, damages, or losses resulting from the reliance on or use of the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we have been informed of the possibility of such damage.

9. Indemnification

You agree to defend, indemnify, and hold harmless jamesandfel and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password.
  • A breach of these Terms.
  • Content posted on the Service.
  • Your violation of any law or the rights of a third party.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

11. Illegal Use

You agree not to use the Service for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Service in any way that could damage the Service, the Company, or any third party. You agree not to use the Service:

  • To harass, abuse, or threaten others or otherwise violate any person’s legal rights.
  • To violate any intellectual property rights of the Company or any third party.
  • To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.
  • To perpetrate any fraud.
  • To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.
  • To publish or distribute any obscene or defamatory material.
  • To publish or distribute any material that incites violence, hate, or discrimination towards any group.
  • To unlawfully gather information about others.

12. User Responsibilities

By providing us with your personal data, you warrant that the information is accurate and up-to-date. You agree to comply with our privacy policy and the PDPA, including obtaining any necessary consents for the collection, use, and disclosure of personal data. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

13. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

14. Contact Us

If you have any questions about these Terms, please contact us at hello@jamesandfel.com. 

Returns & Refunds

Effective date: 6 Jun 2024


1. Overview

At jamesandfel, we are just starting out and seek your understanding that we have a No Returns and No Refunds policy. This policy applies to all purchases made through our website, www.jamesandfel.com. By shopping with us, you agree to these terms on returns and refunds.  

2. No Returns

All sales are final. Unfortunately, we cannot accept returns once items have been shipped, except as required by law. Please double-check your order before you complete your purchase to ensure everything is just right. Please reach out to us via our IG or chat here on the sizing before you make a purchase so that you get the right size. 

3. No Refunds

We are unable to offer refunds for any clothing items purchased from our website, except as required by law. Once your order is placed, it cannot be canceled, and no refunds will be issued. So again, please verify your sizing and colour options before you make a purchase

4. Exceptions

While we generally do not allow returns or refunds, we do make exceptions in the following cases:

  • Defective or Damaged Items: If you receive a defective or damaged item, please get in touch with us within 7 working days of receiving your order. We may ask for photos or videos of the issue. Once confirmed, we will send you a replacement at no additional cost.
  • Incorrect Item Received: If you received the wrong item, please contact us within 7 working days. We will arrange for the correct item to be sent to you right away, at no extra charge.

5. Non-Eligible Products

Please note that these items are not eligible for returns or refunds under any circumstances. These may include:

  • Sale items
  • Intimate or sanitary goods
  • Customized or personalized items

6. Policy Updates

We may update or change this policy from time to time. Any changes will be posted on this page, so please check back periodically to stay informed.

7. Your Legal Rights

This policy does not affect your statutory rights. If there is any conflict between this policy and your statutory rights, your statutory rights will prevail.

8. Governing Law

This policy is governed by the laws of Singapore, without regard to its conflict of law provisions.

Copyright © 2024 jamesandfel - All Rights Reserved.

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