Privacy Policy

Effective date: 6 June 2024

1. Introduction

Welcome to jamesandfel, owned by Lux Veritas Pte Ltd, incorporated in Singapore! We are committed to protecting your personal information and your right to privacy in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore. If you have any questions or concerns about this privacy policy, or our practices with regard to your personal information, please contact us at hello@jamesandfel.com.

2. Information We Collect

We collect personal data that you provide to us when you register on the website, make a purchase, or interact with us in any other way. This includes:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address.
• Financial Information: Payment information (credit card details).
• Transaction Data: Purchase history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the personal data we collect for various purposes, including:

• Order Fulfillment: To process and deliver your orders, manage payments, fees, and charges, and to collect and recover money owed to us.
• Account Management: To manage your registration as a user, including your account profile and preferences.
• Communication: To communicate with you, including responding to your inquiries, providing customer service, and sending updates and promotional materials.
• Website Improvement: To improve our website, products, and services through analytics and research.
• Legal Compliance: To comply with legal obligations and to protect our rights.

4. Sharing Your Information

We may share your personal data with third parties for the purposes described above. These third parties include:

• Service Providers: Companies that provide services to help with our business activities, such as payment processing, shipping, email delivery, and customer service.
• Business Partners: Partners with whom we collaborate for promotions or to offer products and services.
• Legal Authorities: To comply with legal obligations or respond to lawful requests from public authorities, including meeting national security or law enforcement requirements.

All third parties are required to comply with the PDPA and protect your personal data but we take no responsibility on their compliance and have liability.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, in compliance with the PDPA. This includes using encryption and other security technologies, and ensuring that we regularly review and enhance our security measures.

7. Your Data Protection Rights

Under the PDPA, you have the following rights regarding your personal data:

• Access: The right to request access to your personal data.
• Correction: The right to request correction of any inaccuracies in your personal data.
• Withdrawal of Consent: The right to withdraw your consent to our use of your personal data.
• Deletion: The right to request deletion of your personal data under certain conditions.
• Restriction: The right to restrict processing of your personal data under certain conditions.
• Data Portability: The right to request the transfer of your personal data to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at hello@jamesandfel.com.

8. Retention of Personal Data

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once your personal data is no longer necessary, we will securely delete or anonymize it in accordance with our data retention policy and applicable laws.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at hello@jamesandfel.com.